TERMS & CONDITION

Last Updated : 18th August, 2023

1. SCOPE OF APPLICABILITY
1.1 These General Terms and Conditions of Sale (“GTCS”) apply to all sales of goods by us notwithstanding any conflicting, contrary or additional terms and conditions in any purchase order or other communication from customer. No such conflicting, contrary or additional terms and conditions shall be deemed accepted by us unless and until we expressly confirm our acceptance in writing.
1.2 We reserve the right to change these GTCS at any time. We will give customers thirty calendar days (30 days) notice of any changes by posting notice on our website.

2. OFFERS, PURCHASE ORDERS AND ORDER CONFIRMATIONS
2.1 All offers made by us are open for acceptance within 30 calendar days (1 month) from the date of issue, unless otherwise specifically stated therein, and are subject to the availability of the goods offered.
2.2 All purchase orders issued by customer shall specify as a minimum the type and quantity of goods requested, applicable unit prices, delivery place and requested delivery dates. No purchase order shall be binding on us unless and until confirmed by us in writing.

3. PRICES AND TERMS OF PAYMENT
3.1  All prices listed do not include taxes, impositions, or additional charges imposed by government authorities, such as sales, use, excise, value-added taxes, or similar fees where applicable.
3.2 Unless expressly stated otherwise in our order upon confirmation, payment for goods shall be made without offset or deduction.
3.3 We may at our sole discretion at any time change agreed payment terms without notice by requiring payment cash in advance or cash on delivery, bank guarantee, letter of credit or otherwise.
3.4 Title to goods delivered shall remain vested in us and shall not pass to customer until the goods have been paid for in full.
3.5 Customers are required to make advance payment from the overall purchase amount as per marketing team’s requirement.
3.6 Customers are only able to check the price & get quotations for the goods they would like to purchase.
3.7 If the customer does not make a payment within 7 working days, we will consider the order canceled and assume that the customer is no longer interested.
3.8 All transactions are conducted in United States Dollars (USD), and currency exchange rates are determined on a daily basis by the Malayan Banking Berhad (Maybank).
3.9 This website’s currency exchange rates are provided for reference purposes only. In the event that the prices displayed on this website differ from the rates set by Malayan Banking Berhad (Maybank), we will adhere to the rates specified by Maybank.

4. TERMS OF DELIVERY AND LATE DELIVERY
4.1 Unless expressly stated otherwise in our order confirmation, all deliveries of goods shall be Free on Board (FOB) in accordance with Incoterms 2010. The risk of loss of or damage to goods shall pass to the customer in accordance with the agreed delivery term.
4.2 The delivery dates of goods will be updated upon confirmation and stock availability.
4.3 Delivery charges / Shipping charges are not included in the quotation, therefore customers need to liaise with our Marketing Team for further assistance.

5. ACCEPTANCE OF GOODS
5.1 Customers are responsible for inspecting the delivered goods upon receipt. Unless written notice of damage, specifying the reasons for damage, is received by us within seven calendar days after delivery, customers will be deemed to have accepted the goods in good condition.

6. INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT
6.1 Any goods delivered under this agreement are found to infringe upon a third party’s patent, utility model, design, trademark, or other intellectual property right, resulting in the customer being prohibited from using said goods, the following policy shall apply,
(1)Ownership of the Trademark GAUDI DECOR in Malaysia rests with MIHASI ENTERPRISE (M) SDN.BHD.
(2)It is the sole responsibility of the customer to ensure that any trademarks, patents, designs, or intellectual property rights pertaining to goods obtained from outside of Malaysia are duly owned by the respective company.
(3)Our company shall not assume any liability for any legal consequences that may arise due to the use of the aforementioned trademark in any country other than Malaysia.
Please be aware that we strictly prohibit any violation or infringement of intellectual property rights. We prioritize the respect and protection of intellectual property rights, both within Malaysia and on an international scale.

7. LIMITATION OF LIABILITY
7.1 Neither of us will be entitled to, and neither of us shall be liable for, indirect, special, incidental, consequential or punitive damages of any nature, including, but not limited to, business interruption costs, loss of profit, removal and/or re-installation costs, re-procurement costs, loss of data, injury to reputation or loss of customers. customer recovery from us for any claim shall not exceed the purchase price for the goods giving rise to such claim irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise.
7.2 We shall not be liable for any claims based on our compliance with customer designs, specifications or instructions or repair, modification or alteration of any goods by parties other than us or use in combination with other goods.

8. FORCE MAJEURE
8.1 Either party shall be excused from any delay or failure in performance if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption. When such events have abated, the parties’ respective obligations shall resume. In the event the interruption of the excused party’s obligations continues for a period in excess of thirty calendar days, either party shall have the right to terminate the applicable contract(s) of sale, without liability, upon thirty calendar days’ prior written notice to the other party.
 

PRIVACY POLICY


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information from you, such as your name, email address, phone number, and shipping address when you place an order on our website.

How We Use Your Information

We use your personal information to fulfill your orders and to communicate with you about your orders. We may also use your information to send you marketing communications that we think may be of interest to you. You may opt-out of these communications at any time.

How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to protect your information when you place an order on our website.

Sharing Your Information

We may share your personal information with third-party service providers that we use to fulfill your orders or to help us operate our business. We do not sell or rent your personal information to third parties.

Cookies

We use cookies to track user behavior on our website and to improve your experience on our website. You may disable cookies in your web browser, but this may limit your ability to use our website.

Children’s Privacy

Our e-commerce website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

Changes to our Privacy Policy

We may update our privacy policy from time to time.

 

SHIPPING & RETURN

Shipping Policy
1. Processing Time:
All orders are processed within business days (excluding weekends and holidays) after receiving payment and order confirmation. During peak seasons or promotional periods, processing times maybe extended, and we appreciate your patience. The delivery dates of goods will be updated upon confirmation and stock availability.

2. Shipping Methods:
We offer several shipping options to meet your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary based on your location.

3. Shipping Costs:
Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. The total shipping cost will be displayed at checkout before you complete your purchase.

4. Shipment Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment using the provided tracking number through our website or the designated courier's tracking system.

5. International Shipping:
We offer international shipping to selected countries. International shipping costs and delivery times vary based on the destination and seasonal rates. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

6. Address Accuracy:
It is essential to provide accurate shipping information during checkout. Please double-check your shipping address to ensure timely and accurate delivery. Mihasi Enterprise (M) Sdn.Bhd. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Delayed or Lost Shipments:
While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as weather conditions, customs delays, or other factors may impact delivery times. If your shipment is significantly delayed or lost, please contact our customer support team, and we will assist you in resolving the issue.

8. Order Changes and Cancellations:
Once an order is placed, changes to the shipping address or order cancellation may not be possible. Please review your order carefully before completing your purchase. If you need assistance, contact our customer support team as soon as possible.

9. Returns and Refunds:
For information on returns and refunds, please refer to our Returns Policy.

10. Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at admin.mihasi@gaudidecor.com.

Thank you for choosing Mihasi Enterprise (M) Sdn.Bhd. We appreciate your business and are committed to providing you with a positive shopping experience. We may update our shipping policy from time to time.

Returns and Refunds Policy:

All sales are final. Once the manufacturing product has been sold, it is neither returnable nor refundable. We do not accept returns or offer refunds for any reason, including but not limited to change of mind, dissatisfaction with the product, or unforeseen circumstances.

Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer service within [7] days of receiving the item.
We will require photographic evidence of the damage or defect, along with a description of the issue. Upon verification, we will work with you to either replace the damaged or manufacturing defective item or provide a refund, at our discretion.

Cancellation Policy:
Orders cannot be cancelled once they have been placed and confirmed. Please review your order carefully before completing the purchase.

Shipping Costs:
Shipping costs are non-refundable, and customers are responsible for the cost of return shipping in the event of a damaged or defective product.

Contact Information:
For inquiries related to returns, refunds, or damaged/defective products, please contact our customer service team at +605 891 1128

Modification of Policy:
We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from us, you acknowledge and agree to abide by the terms of this return policy.

Thank you for your understanding and cooperation. If you have any questions or concerns, please contact our customer service team for assistance.